Upgrade to the Premium Protection Plan to receive this benefit - If you decide to cancel from 24 hours before your trip, that will cover you for 80% of your money back!
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Emergency Medical Insurance covers you for up to $1,000,000 CAD of covered expenses incurred by you for treatment required by you during your trip, or upgrade to receive up to $10,000,000 of coverage. Medical evacuation coverage is included.
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You may cancel your trip 7 days or more before the scheduled departure date stated on your confirmation of coverage and we will pay up to 80% of the covered amount for the non-refundable prepaid travel arrangement costs.
You may also cancel your trip 6 days to 24 hours immediately before your scheduled departure date (and time) stated on your confirmation of coverage and receive up to 80% of the covered amount for the non-refundable prepaid travel arrangement costs up to $2,500.
For more information, click here.
To ensure our passengers’ wellbeing, we ask all travellers to complete a Health Declaration before travel. It asks if travellers have tested positive for COVID-19 and are experiencing any symptoms or have recently been in contact with someone who tested positive for COVID-19. This also includes if any passengers have been outside of Canada for the past 14 days. If this is the case, passengers will not be able to travel until they are cleared by a medical professional.
We will continue to contact our travellers, communicate relevant changes, share health and hygiene guidelines and information around how to recognize COVID-19 symptoms. We want you to feel as prepared as possible before your amazing trip with us.
We’ve adapted trip arrival times to ease congestion between groups so our Destination Team can conduct their welcome, covering what to expect on your trip and all the necessary safety precautions.
Upon completing your trip, our Destination Team will complete a post-trip health declaration indicating if they are experiencing any COVID-19 symptoms to inform our passengers if there is any transmission.
After your trip, you will be able to provide us with feedback on your experience with us to continue to improve for future passengers.
As a final note, these policies are designed as precautionary measures addressing the current situation regarding COVID-19 and will consistently evolve following the guidance of The World Health Organization, government guidelines and an overall scientific approach that will all work together to keep you, our passengers safe. This is our preparedness promise to you.
Our procedures include but are not limited to:
All our hotel partners will:
Our Destination Team's COVID-19 training includes but is not limited to:
Our team is currently working on a plan of what our trips will look like in a new COVID-19 environment. If COVID-19 remains an issue next year, and you are not comfortable travelling, our Peace of Mind Protection has you covered. As the situation evolves, we’re also continuing to adapt and enhance our policies to meet the changing needs of our customers.